Shipping policy

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Shipping Policy

Thank you for shopping at Aura by Toria. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a second notification with tracking information once your order has shipped.
Please note: Processing times may be slightly longer during high-volume periods, sales, or holiday seasons.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery destination and order weight/size.

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Delivery delays can occasionally occur due to carrier delays or customs clearances.

3. International Shipping

We offer international shipping to select countries worldwide.

Customs, Duties, and Taxes: Aura by Toria is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. Order Tracking

Once your package has shipped, you will receive an email containing your tracking number(s). The tracking number will active within 24–48 hours of dispatch.

5. Incorrect Shipping Addresses & Undeliverable Packages

Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for reshipment costs.

6. Damaged, Lost, or Stolen Packages

Aura by Toria is not liable for products damaged or lost during transit. If you received your order damaged, please contact the shipment carrier or our support team immediately to file a claim. Please save all packaging materials and damaged goods before filing a claim.